Exeter Airport named best in UK

Exeter Airport has been named as the best in the UK following a survey from Which?.

The airport came out on top in the consumer champion’s annual airport survey, which measured the UK’s airports in a number of categories.

The airport was given a customer score of 80% and was rated five stars in many of the categories, including staff, queues at the check-in desk, bag drop off and security and the toilets.

The airport was given a four star rating for waits at baggage claim, seating and the price of goods and food.

The one major area that needs improving, according to the 65 people who flew from the airport, was the range and quality of shops and food outlets.

A Which? expert said: “The experience of flying from a tiny airport like Exeter is vastly different from using any of the giants. First, you can park right outside, walk in and you’re right by the gate in less than five minutes.

“The small passenger numbers mean queues are minimal. However, it’s not just the advantages of being small that make Exeter a winner.

One downside might be the high rate of last-minute cancellations (3.1%), but that’s the result of a high proportion of flights to the windy Channel Islands and Isles of Scilly.

There are also fewer flights than at bigger airports, but the most popular destinations are all covered, and long-haul is easy via a hop to Amsterdam with KLM.”